Terms & Conditions

 

This notice describes our Terms & Conditions Policy.

 The following terms and conditions apply to all transactions on our website. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future use. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

 

Description of Goods

As all the products that we sell are of a technical nature it is not practical to publish a detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. We do not accept responsibility for any preparation work based on such specifications.

Accuracy of Product Information

All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturer’s, publications, publicists, or been gathered from public-domain sources. Our intention is that all information on the website should be as accurate and up to date as possible. However, we cannot guarantee the reliability or the accuracy of the information contained within its pages. Any action taken by the user of this website remain the responsibility of the individual.

Payment and Price

The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order, unless stated otherwise.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed.

Availability of Goods

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Payment Methods

We accept all major credit and debit cards including Visa, Mastercard and Switch. On the order you must provide us with your exact billing address and telephone number – the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received.

Availability of Goods

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Delivery Charges

All prices on our website are exclusive of delivery charges unless otherwise stated, which will be added to the price of the products at our checkout. Please see our delivery page for further information

Acceptance of delivery

As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.

Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier’s delivery consignment note and it will be your responsibility to inform us within 7 days from delivery. Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier’s delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 7 days from delivery. Incorrect Goods: It is your responsibility to notify us of any in-correct goods supplied within 7 days from delivery.

 

Product Guarantees

All products supplied are covered by the terms and conditions of the Manufacturer’s Guarantee for a period of 12 months. This guarantee specifically excludes faults caused by accident, neglect, misuse or faults that can not be confirmed have not been caused by incorrect installation. In addition, routine maintenance, if needed, is not covered. This does not affect any statutory rights that you may have.

11.Terms of Guarantee your satisfaction with our products

If you are not completely satisfied with our products you can return them for a complete refund using our subsidised returns collection service. You must do this within 7 days of receipt of the goods. Alternatively, subject to your order details, you may request to keep the goods and receive a discount compensation certificate of £50.

Terms of Guarantee your satisfaction with our service

If for any reason you are not completely satisfied with the service you receive from us we will offer you a no quibble £50 discount compensation certificate.

Terms of Subsidised returns collection service

We offer a subsidised returns collection service, where we will collect the returned goods from you for a collection fee of £20. On receipt of goods, subject to our Returns terms, a full refund will be made for the goods, minus any delivery charges incurred in the original order. We will collect the goods within 21 days of being informed of your intension to return the goods.

Discount compensation certificate

To receive a discount compensation certificate you must inform us in writing (e-mail not accepted) of your order details and the reason you are not completely satisfied with our service or product. You must do this within 7 days of receipt of the goods. As part of our continuous improvement and development, your feedback will be reviewed by the Managing Director and he will inform you of the steps we intend to take to ensure such issues do not occur in the future.

We will issue you with the discount compensation certificate which can be used against future orders. This offer is subject to an initial order value of £750 and the certificate may only be used in an order with value exceeding £750. This offer may not be utilised in conjunction with our subsidised returns collection service. This certificate may not be used in conjunction with any other discount certificate. The discount compensation certificate can not be exchanged for cash. We reserve the right to retract this offer at any time.

Lowest price

We guarantee that we offer the lowest price. We guarantee if you find the same product at a lower price, we will match that price and offer a further 5% off. This offer can be redeemed before placing the order or within 5 days after placing the order. If you find a product that is offered by us, we will offer the same terms. The definition of ‘very similar’ will be decided solely at our discretion. We will require you to provide information so that we can verify the validity of the other offer. Typically, we will only request that you provide the company name, telephone number, website (if they have one) and their product details. However, we reserve the right to ask you to provide more information (such as a copy of marketing material containing their offer). This offer excludes matches to products for sale on auction websites. We reserve the right to retract our lowest price Guarantee on any product at any time. In the unlikely event that we are unable to verify the offer or consider the offer not to be valid, for any reason we see fit, we reserve the right to retract our lowest price Guarantee

Returns

It is your responsibility to return purchases in pristine condition in its unopened original box and packaging. In the event that you choose not to use our subsidised returns collection service you will be wholly responsible for the cost of return delivery and safe return of the goods. Subject to claim validly and correctly notified in accordance with the Acceptance of delivery paragraph of these terms, goods received back incomplete or in a damaged or used condition will either be returned to you and the cost of delivery charged to your account or we reserve the right to levy a surcharge on such returned goods at a minimum 15% of the invoice price. If you do not return goods within 7 days after you have informed us that you wish to cancel your order, we reserve the right to arrange collection of the item from you and to charge you for such collection. In the event that you select to use our subsidised returns collection service and you are not present to return the goods on the day we have agreed, we reserve the right to charge you £40 for additional collections until such time as we have received the goods.

Refusal of TransactionWe reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party because of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. To be eligible to purchase products on this Website and lawfully enter into and form contracts on this website under English law you must: Register by providing your real name, phone number, e-mail address, payment details and other requested information, be over 18 years of age. Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable. Possess a valid credit or debit card issued by a bank acceptable to us. By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.